FAQs
- How do I make a purchase on FanFlix?
- Can I get a refund or store credit if my digital code is expired due to a previous purchase?
- Can I get a replacement code if my digital code expired because I already own the movie or TV title?
- What should I do if I have issues with the service?
- Can I get a refund or credit if I can’t redeem my digital code?
- Can I get a refund for my purchase?
- What if I purchased a movie or TV title but cannot find it anywhere?
- How do I redeem a FanFlix promotional offer for new users
- Why am I unable to redeem your codes on Apple iTunes?
- Where is FanFlix available?
- What if my payment fails?
- How old do I need to be to use FanFlix?
- Why can't I get a replacement digital code for my previously purchased movie?
- What if I never received my digital code after purchase?
- What happens if I can’t redeem my code?
- What is a digital code and how do I use it?
- What should I know about special offers from FanFlix?
- What should I do if my internet connection was interrupted while redeeming a digital code?
- What if the digital code I received is invalid or doesn’t work?
- Is there any way to recover a digital code if it was lost or stolen?
- Can I transfer a digital code to another person or account?
- I accidentally deleted the receipt email. Can I still use my digital code?
- What is a FanFlix Account?
- How do I redeem the digital code that I purchased?
- Redeeming on Fandango at Home
- Do I need to sign up for an account at one of the available providers (Movies Anywhere, Apple TV, Vudu, or Google Play)?
- What is Movies Anywhere?
- I never received my email receipt. Where is it?
- I only redeemed 1 of multiple movies that I purchased. Where are the rest?
- I have successfully redeemed my purchased digital code, but I don't see my movie in my account on my selected provider. Where is my movie?