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  1. FanFlix Customer Support
  2. FAQs

FAQs

  • Redeeming on Vudu
  • iTunes Redemption Flow Fix
  • What is FanFlix?
  • What is a FanFlix Account?
  • How do I redeem the digital code that I purchased?
  • Do I need to sign up for an account at one of the available providers (Movies Anywhere, Apple TV, Vudu, or Google Play)?
  • What is Movies Anywhere?
  • I never received my email receipt. Where is it?
  • I only redeemed 1 of multiple movies that I purchased. Where are the rest?
  • I have successfully redeemed my purchased digital code, but I don't see my movie in my account on my selected provider. Where is my movie?
  • How can I tell the resolution (HD, UHD, etc.) of the movie I'm purchasing?
  • I'm having trouble playing my movie on my device (computer, smartphone, tablet, streaming device, etc.)
  • Why isn't my movie playing in 4K/UHD? 
  • I have a question or a complaint about the dub/audio or subtitle options for a movie I purchased.  Who do I contact? 
  • Which devices/platforms can I watch my movies on?
  • How do I get a refund?
  • My credit card was charged, but I never completed my purchase or redeemed a digital code. What's going on?
  • What payment options do you accept?
  • I would like to know about all the upcoming FanFlix promotions!
  • Why can't I reuse the same link you've sent me in the email and share it with my friends/family?
  • I went to a FanFlix promotion but it's expired. What can I do? 
  • We are an independent studio/production company and we'd like to feature our films through your service. How can we do that?
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