What is FanFlix?
FanFlix partners with studios to bring you the best movie deals. When you purchase a digital movie from us, you will be presented with a selection of digital service providers such as Movies Anywhere, Apple TV, Vudu, or Google Play to sign-in and redeem your digital code.
Not all promotions offer the same providers and each may have different platform and playback capabilities, so please learn more about which provider is right for you.
How do I redeem the digital code that I purchased?
Once you complete your order, you'll be presented with a confirmation page where you can redeem your movie(s) by clicking on the 'Redeem' button. Redemption links will also be sent in a receipt email to your provided email address.
Do I need to sign up for an account at one of the available providers (Movies Anywhere, Apple TV, Vudu, or Google Play)?
Yes. When you redeem your purchased movie at your selected provider, you will either need to log in to your existing account or create a new account. Please note that while some providers may ask for a credit card when creating a new account, there is no additional fee to watch your FanFlix purchased movie.
What is Movies Anywhere?
Movies Anywhere makes the movie watching experience easier and better by offering one home for your favorite purchased movies from Apple TV/iTunes, Amazon Prime Video, Vudu, Google Play/YouTube, Microsoft, Xfinity, Verizon Fios TV, and DIRECTV.
For more information, please go to: https://help.moviesanywhere.com/hc/en-us
Please note that Movies Anywhere may not be available as a provider for all FanFlix promotions.
I never received my email receipt. Where is it?
FanFlix email receipts are sent to the email provided at the end of your checkout transaction, so please ensure that you check the email account used when you made your purchase.
If you've confirmed you're checking the proper email address, please ensure that the email receipt isn't in a SPAM folder or a "Social" or "Promotions" tab/folder in your inbox.
If you still can't find your email receipt, please contact us for further assistance.
I only redeemed 1 of multiple movies that I purchased. Where are the rest?
If your order contains more than one movie, you can either go back to the confirmation page tab in your browser, or reference your FanFlix email receipt, to redeem the remaining movies in your order.
I have successfully redeemed my purchased digital code, but I don't see my movie in my account on my selected provider. Where is my movie?
There may be a slight delay from the time you redeem your digital code until the movie is visible in your account. This can vary from provider to provider, but can in some cases be up to 15 minutes.
If you have multiple accounts at a provider, be sure to double check you weren't accidentally logged into another account when you redeemed your digital code.
If you're still having issues, please feel free to contact us for support.
How can I tell the resolution (HD, UHD, etc.) of the movie I'm purchasing?
The maximum resolution of the movie(s) will be clearly identified on the FanFlix promotion, most notably on the checkout page.
I'm having trouble playing my movie on my device (computer, smartphone, tablet, streaming device, etc.)
If you're having trouble watching a movie you redeemed, please contact your selected provider (Movies Anywhere, Apple TV, Vudu, or Google Play) for assistance.
However, if you have redeemed a movie and don't see it in your account at your selected provider, feel free to contact us for support.
Why isn't my movie playing in 4K/UHD?
First, double check that your FanFlix purchase was for a 4K/UHD movie. Some promotions on FanFlix are specifically for HD movies. However, the resolution (HD, 4K/UHD, etc.) should be clearly stated in the FanFlix promotion, most notably during checkout.
If you have purchased a 4K/UHD movie and it's showing up labeled as 4K/UHD in your account on your selected provider, but it's not playing in 4K/UHD, please contact your provider for more information or support. Note that 4K/UHD playback may only be available on certain devices, which is determined by your selected provider.
I have a question or a complaint about the dub/audio or subtitle options for a movie I purchased. Who do I contact?
The availability of audio and subtitles is determined and controlled by the provider (Movies Anywhere, Apple TV, Vudu, or Google Play). If you have any questions or concerns, please feel free to reach out to your provider's customer support team.
Which devices/platforms can I watch my movies on?
Supported devices/platforms can vary by provider. We encourage you to choose a provider you like and are familiar with to ensure your highest level of satisfaction. If you have questions about supported platforms or devices on your selected provider, please contact the provider.
The available providers for where you may redeem to watch your purchased movie should be clearly noted on the FanFlix promotion.
How do I get a refund?
Due to the nature of our digital code promotions, all FanFlix sales are final and non-refundable.
My credit card was charged, but I never completed my purchase or redeemed a digital code. What's going on?
If you initiated a FanFlix checkout (by pressing the "Pay Now" button on the checkout page) but did not fully complete it (by pressing the "Complete Order" button on the confirmation page), you may see a pre-authorization charge on your credit card or PayPal account. If you do not complete the transaction, any pre-authorization charge will go away, typically within 5-7 days.
What payment options do you accept?
You can securely pay for your FanFlix purchase with a credit card or through PayPal. Depending on your device, browser, or account status, you may see an option to checkout using Apple Pay, Google Pay or Venmo.
All available payment options will be listed on the checkout page of the FanFlix promotion.
- I would like to know about all the upcoming FanFlix promotions!
Why can't I reuse the same link you've sent me in the email and share it with my friends/family?
Some FanFlix promotions may be personalized and made exclusively available for you. Please read the promo terms for any specific promotion.
- I went to a FanFlix promotion but it's expired. What can I do?
We are an independent studio/production company and we'd like to feature our films through your service. How can we do that?
If you are interested in establishing a business relationship with FanFlix, please feel free to reach out via our help form and we'll get back to you.