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  1. FanFlix Customer Support
  2. FAQs

FAQs

  • How do I make a purchase on FanFlix?
  • Can I get a refund or store credit if my digital code is expired due to a previous purchase?
  • Can I get a replacement code if my digital code expired because I already own the movie or TV title?
  • What should I do if I have issues with the service?
  • Can I get a refund or credit if I can’t redeem my digital code?
  • Can I get a refund for my purchase?
  • What if I purchased a movie or TV title but cannot find it anywhere?
  • How do I redeem a FanFlix promotional offer for new users
  • Why am I unable to redeem your codes on Apple iTunes?
  • Where is FanFlix available?
  • What if my payment fails?
  • How old do I need to be to use FanFlix?
  • Why can't I get a replacement digital code for my previously purchased movie?
  • What if I never received my digital code after purchase?
  • What happens if I can’t redeem my code?
  • What is a digital code and how do I use it?
  • What should I know about special offers from FanFlix?
  • What should I do if my internet connection was interrupted while redeeming a digital code?
  • What if the digital code I received is invalid or doesn’t work?
  • Is there any way to recover a digital code if it was lost or stolen?
  • Can I transfer a digital code to another person or account?
  • I accidentally deleted the receipt email. Can I still use my digital code?
  • What is a FanFlix Account?
  • How do I redeem the digital code that I purchased?
  • Redeeming on Fandango at Home
  • Do I need to sign up for an account at one of the available providers (Movies Anywhere, Apple TV, Vudu, or Google Play)?
  • What is Movies Anywhere?
  • I never received my email receipt. Where is it?
  • I only redeemed 1 of multiple movies that I purchased. Where are the rest?
  • I have successfully redeemed my purchased digital code, but I don't see my movie in my account on my selected provider. Where is my movie?
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