HELP CENTER

FAQs

• What is FanFlix?

  FanFlix partners with studios to bring you the best movie deals. When you purchase a digital movie from us, you will be presented with a selection of digital service providers such as Movies Anywhere, Apple TV, Vudu, Google Play, or FandangoNOW to sign-in and redeem your digital code.

  Not all promotions offer the same providers and each may have different platform and playback capabilities, so please learn more about which provider is right for you.

• How do I redeem the digital code that I purchased?

  Once you complete your order, you'll be presented with a confirmation page where you can redeem your movie(s) by clicking on the 'Redeem' button. Redemption links will also be sent in a receipt email to your provided email address.

• Do I need to sign up for an account at one of the available providers (Movies Anywhere, Apple TV, Vudu, Google Play, or FandangoNOW)?

  Yes.  When you redeem your purchased movie at your selected provider, you will either need to log in to your existing account or create a new account. Please note that while some providers may ask for a credit card when creating a new account, there is no additional fee to watch your FanFlix purchased movie.

• What is Movies Anywhere?

  Movies Anywhere makes the movie watching experience easier and better by offering one home for your favorite purchased movies from Apple TV/iTunes, Amazon Prime Video, Vudu, Google Play/YouTube, Microsoft, Xfinity, FandangoNOW, Verizon Fios TV, and DIRECTV.

  For more information, please go to: https://help.moviesanywhere.com/hc/en-us

  Please note that Movies Anywhere may not be available as a provider for all FanFlix promotions. 

• I never received my email receipt. Where is it?

  FanFlix email receipts are sent to the email provided at the end of your checkout transaction, so please ensure that you check the email account used when you made your purchase.

  If you've confirmed you're checking the proper email address, please ensure that the email receipt isn't in a SPAM folder or a "Social" or "Promotions" tab/folder in your inbox.

   If you still can't find your email receipt, please contact us for further assistance.

• I only redeemed 1 of multiple movies that I purchased. Where are the rest?

  If your order contains more than one  movie, you can either go back to the confirmation page tab in your browser, or reference your FanFlix email receipt, to redeem the remaining movies in your order.