FAQs
- How can I tell the resolution (HD, UHD, etc.) of the movie I'm purchasing?
- I'm having trouble playing my movie on my device (computer, smartphone, tablet, streaming device, etc.)
- Why isn't my movie playing in 4K/UHD?
- I have a question or a complaint about the dub/audio or subtitle options for a movie I purchased. Who do I contact?
- Which devices/platforms can I watch my movies on?
- How do I get a refund?
- My credit card was charged, but I never completed my purchase or redeemed a digital code. What's going on?
- What payment options do you accept?
- I would like to know about all the upcoming FanFlix promotions!
- Why can't I reuse the same link you've sent me in the email and share it with my friends/family?
- We are an independent studio/production company and we'd like to feature our films through your service. How can we do that?
- I went to a FanFlix promotion but it's expired. What can I do?
- What is FanFlix?