Why isn't my movie playing in 4K/UHD? 

First, double check that your FanFlix purchase was for a 4K/UHD movie. Some promotions on FanFlix are specifically for HD movies. However, the resolution (HD, 4K/UHD, etc.) should be clearly stated in the FanFlix promotion, most notably during checkout. 

If you have purchased a 4K/UHD movie and it's showing up labeled as 4K/UHD in your account on your selected provider, but it's not playing in 4K/UHD, please contact your provider for more information or support. Note that 4K/UHD playback may only be available on certain devices, which is determined by your selected provider.

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